# ─────────────────────────────────────────────
# RESUME.YAML | IT SUPPORT SPECIALIST
# Last Modified: 2026-07-17
# ─────────────────────────────────────────────

contact:
name: "Chris Bazan"
title: "IT Support Specialist"
phone: "901-900-5095"
email: "[email protected]"
location: "Dallas, Texas"
github: "github.com/cbaz86"
linkedin: "linkedin.com/in/chrisbazan86"
portfolio: "chrisbazan.com"

# ───────────────────────────────────────────── profile:
summary: |
Qualified IT Support Technician with four years of experience
in system administration and network management. Proficient in
supporting end users, troubleshooting hardware and software, and
managing IT inventory and systems. Skilled at communicating
technical information clearly to both technical and non-technical
audiences.

# ───────────────────────────────────────────── technical_skills:
operating_systems:
- "Linux (Ubuntu, Proxmox)"
- "Windows"
- "macOS"
server_admin:
- "Linux Server Setup (Nextcloud, Jellyfin, Prometheus, Beszel, Ansible)"
- "NAS, Azure, Microsoft 365"
networking:
- "SSH, File Sharing, Network Configuration, Firewall Management"
- "Active Directory, DNS"
monitoring:
- "Prometheus + Grafana, Beszel, ManageEngine EndPoint Central"

# ───────────────────────────────────────────── work_experience:

- role: "Desktop Support"
company: "Perennials and Sutherland LLC"
period: "2021 – Present"
achievements:
- "Help desk support for 200+ users including remote and on-site troubleshooting"
- "Manage Active Directory accounts, user provisioning and access control"
- "Configure, install, and troubleshoot corporate devices and peripherals"
- "Support Microsoft 365 and Teams for end users"

- role: "Chromebook Repair Specialist"
company: "Frisco Independent School District"
period: "2019 – 2021"
achievements:
- "Led team in repair and maintenance of Chromebook devices for students and staff"
- "Managed device inventory and tracked repairs with detailed records"
- "Provided technical assistance to staff and students"

- role: "Supervisor"
company: "Whole Foods Market"
period: "2013 – 2019"
achievements:
- "Ensured standard operating procedures and compliance requirements were met"
- "Supervised and delegated tasks to team members"

# ───────────────────────────────────────────── projects:

- name: "Podcast & Radio Archive Automation Pipeline"
url: "chrisbazan.com"
github: "github.com/cbaz86/podcast-automation"
stack: "WhisperX · Pyannote · ChromaDB · Streamlit · Claude API · WordPress REST API"
highlights:
- "End-to-end pipeline: transcribe, analyze, and publish archived radio episodes"
- "GPU-accelerated speech-to-text with speaker diarization via WhisperX"
- "Automated WordPress publishing across 3 shows — 19,026 indexed chunks"
- "Self-hosted RAG system (ChromaDB + Streamlit) for full-archive semantic search"
- "Two-machine architecture with rsync sync and systemd-managed services"

- name: "C.R.E.W. — Coordinated Robot Emergency Workforce"
github: "github.com/cbaz86/crew-protocol"
stack: "ROS 2 · Python · React · WebSockets · DDS · MIT Licensed"
highlights:
- "Open-source software-only protocol on ROS 2 — no new hardware required"
- "Lets commercial robots volunteer for emergency response tasks opt-in"
- "Real-time coordinator dashboard (React + WebSockets) with live robot map"
- "Multi-robot demos: wildfire response and multi-vehicle accident scenarios"

# ───────────────────────────────────────────── education:

- institution: "Austin Community College"
period: "2006 – 2008"

- institution: "Media Tech Institute"
credential: "Certificate in Recording Arts"
period: "2010 – 2011"

# ───────────────────────────────────────────── # EOF — chrisbazan.com

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