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contact:
name: "Chris Bazan"
title: "IT Support Specialist"
phone: "901-900-5095"
location: "Dallas, Texas"
# ----------------------------------------
summary: |
Qualified and professional IT Support Technician with four years
of experience in system administration and network management.
Proficient in supporting end users, troubleshooting hardware and
software, and managing IT inventory and systems. Strong hands-on
experience with automation, infrastructure monitoring, and DevOps
tools through personal projects.
# ----------------------------------------
- "Hardware & Software Troubleshooting"
- "Networking & Active Directory Management"
- "Microsoft Azure, 365, Teams"
- "Python, Ansible, Docker"
- "Prometheus & Grafana Monitoring"
- "IT Inventory Control & Cabling Support"
- "Mobile Device Support & Remote Access"
- "User Training & Documentation"
# ----------------------------------------
- name: "Automated Podcast Archive & Monitoring Infrastructure"
environment: "Home Lab"
achievements:
- Built end-to-end automation pipeline that downloads,
transcribes (GPU-accelerated ML), analyzes via API, and
publishes content to WordPress daily with zero manual intervention
- Deployed Prometheus/Grafana monitoring stack via Docker
Compose with Ansible-managed Node Exporter across 4 Ubuntu machines
- Configured TrueNAS Scale for centralized storage with
automated backups via SMB
technologies:
- Python
- Ansible
- Docker
- Prometheus
- Grafana
- Cloudflare Tunnel
- Ubuntu Server
- TrueNAS
- Claude API
- WhisperX/MLX
# ----------------------------------------
- role: "Desktop Support Specialist"
company: "Perennials and Sutherland LLC"
period: "2021 - Present"
responsibilities:
- Provide help desk support for over 200 users, including
remote and on-site troubleshooting
- Respond to and log help desk calls, emails, and tickets,
resolving routine problems or escalating issues
- Manage Active Directory accounts, including creating new
user accounts and provisioning access
- Configure, install, and troubleshoot corporate devices
- Support Microsoft 365 and Teams for end users
- role: "Chromebook Repair Specialist"
company: "Frisco Independent School District"
period: "2019 - 2021"
responsibilities:
- Led team in repair and maintenance of Chromebook devices
- Managed device inventory and tracked repairs
- Provided technical assistance for hardware and software issues
- role: "Supervisor"
company: "Whole Foods"
period: "2013 - 2019"
responsibilities:
- Ensured standard operating procedures and compliance
- Supervised and delegated tasks to team members
# ----------------------------------------
- institution: "Austin Community College"
period: "2006 - 2008"
- institution: "Media Tech Institute"
program: "Certificate in Recording Arts"
period: "2010 - 2011"
- institution: "Anderson High School"
period: "2001 - 2005"
# ----------------------------------------
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